Customer service

Today, Mrs Mike participated in a charity event in Chicago. Mini Mike and I went along for support, and to pet all the dogs and get free stuff. Getting there was the hard part.

So, it's Sunday morning. The three of us stayed up late last night. No reason. We were just hanging out. The alarm went off at 5:30 a.m. and Mrs Mike promptly hit the snooze button. We wanted to leave the house by 6:30 a.m. At 6:12, I woke up in that panic mode. You know what I'm talking about. HOLY EFFIN HECK! We need to get going! We made it out of the house by 6:45. Not bad.

We decide to take The Skyway. For those of you not familiar, the Skyway is a toll road that is connected to the Indiana Toll Road. On a good day, it is the fastest way to get to Chicago from here. To make this a fast trip, you need to pay attention to what you are doing and be awake. I wasn't any of that this morning. First, I took the wrong exit, then I missed the exit I needed to correct my first mistake. I removed my head from my ass and got us pointed in the right direction. As I said earlier, we were late, and hungry. Just after you cross the state line, there is a McDonalds in the middle of the toll road, just before the toll plaza. We decided to stop for some grease and OJ.

There were only two cars in the drive-thru. Let's try it. Ten minutes later, it is our turn. I ordered three breakfast meals, all with OJ, and four extra hash browns. Why so many hash browns? Because they are awesome and Mini Mike will eat 12 of them if I let him. My order pops up on the screen and appears to be correct. Cool, drive up to the second window please. Five minutes later, the two cars ahead of us are still there. Oh boy. What did we do to ourselves? We get to the window just in time to hear the well mannered woman working the window reprimanding a customer in her finest south side ghetto accent. She says, "Sir, I said just a minute! You need to be patient wif me. You are not the only customer I have. There be udders in front of you. I be right wif you when I can." At this time my wife and I are sitting there with our jaws hitting the floor. The woman looks at me and rambles something that resembles the dollar amount from the screen at the ordering speaker thingy. I handed her my debit card. She snatched it out of my hand and snaps,"Oh, you be payin' wif credit!?" I watch her go to the counter and bring up my order on the register, She then walks around the other side of the counter and swipes my card. Then, she has to go back to the register and press a button before she goes back to the other side of the counter to hit another button! Are you kidding? I'm afraid not. She gets done with the debit card shuffle and basically throws my card and receipt at me. Next comes the four OJ's. I only ordered three. Total time now is about twenty minutes. As I watching them put this order together, it doesn't seem right. I actually look at the receipt, and it is not what I ordered. I don't want to upset this person any more. Quite frankly, I'm afraid she will rip me out of my car and make me cry. So I say,"Ma'am, I know you are busy and all, but this is not what I ordered. I'm sorry" She snaps,"You sure? You was the only credit card I had." I told her what I had ordered, She snaps back,"When I axed you cash or credit, you say cash." I tried to let her know that nobody asked me anything about cash or credit. She is now raising her voice arguing with me. "I did too!" she said. Now, I'm the one that's pissed. I refuse to argue with this waste of oxygen. I would of just demanded my money back if I didn't think it would take another twenty five minutes for this absolute blubbering idiot figure out how to accomplish it. She now says," OK, dis what we gonna do. Ima give you back one dollar and fotey sick cent. You give me back one own juth (orange juice). Den, you gonna pull up and Ima do yo orda up." I pull up and Mrs. Mike get out and goes inside. She told me, they still didn't have the order right. They had to redo it three times. Thirty five minutes after we pulled in line, we were back on the road. We were still short three hash browns and ended up with an extra sandwich. Wow.

We still made it to the event on time. Mrs. Mike shed about six minutes off of last year's time. We had a great brunch at Flat Top Grill. We also got to come home and visit with family and watch some football. All in all, not too bad of a day.

Now that you've made your racial assumptions. The woman I was dealing with at McDonalds was white. It's not about color, it's about culture.